Due to the discreet, sensitive, and hygienic nature of the products that are distributed we do not accept returns.
We do have some exceptions listed below:
Manufacturer Defectives (must be reported within 3 days)
Please fill out this form with the original order # and the issue so we may justify the defect.
Once we establish the defective product we will credit.
Returned/Refused
These orders never made it to their destinations, the address was incorrect or the package did not fit the receptacle.
We will inspect these returns and if they are viable for resale we will credit.
If products are not viable for resale due to damage from shipping, no credit will be issued as we have to discard the product.
Notifications of viable returns will be marked on the website only.
Wrong Item/Shortages (Must be reported within 48 hours from receiving your products)
If a wrong order or item is received please contact us at support@slammersheaven.com with the order # and explain the issue.
If there were shortages email support@slammersheaven.com with the order# and items that were short by product # or description.
Once we investigate the order # we will then credit for product or issue a call tag to have the order returned.
We will reship the correct items
Lost/Stolen
We are not responsible for orders once they have left our warehouse
If there is a tracking #, the order has been put on a skid and has left our building
If the order does not make it to its destination, customers are responsible for contacting the carrier and filing a claim.
*PLEASE NOTE AND READ CAREFULLY. RDEPOT LLC, https://slammersheaven.com IS A SEPARATE ENTITY FROM ANY OF THE SUPPLIERS AND MORTAR STORES WHICH ARE ALL INDEPENDENTLY OWNED AND OPERATED COMPANIES. THIS GUARANTEE IS ONLY FOR ONLINE ORDERS PLACED ON https://slammersheaven.com . THIS GUARANTEE DOES NOT INCLUDE IN-STORE BRICK AND MORTAR IN-STORE PURCHASES.